Customer Care

Shipping


Free ground shipping on all U.S. orders.

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.



Returns


Rich Mess has a 30-day return policy. Any unwanted items must be shipped/postmarked within 30 days of receipt. Please note that the customer is responsible for the return cost of shipment.

In order to be eligible for a return, your item must be unused and in the original packaging.

To complete your return, send us an email with proof of purchase and the reason for your return and our care team will get back to you within 48 hours.

In the instance you receive a bottle broken in transport, please reach out to info@richmess.com and attach a photo of the damage and one of our customer service representatives will get back to you.



Refunds


Once your return has been processed, you will receive an email either approving or denying the return. If the return is approved, you will receive a refund to your original form of payment within 5-7 business days. If the return is denied, you will receive an email explaining why.



Exchanges


We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at info@richmess.com and our care team will reach out with instructions on how to proceed.


DISCLAIMER: Rich Mess cannot be held responsible for items lost or damaged in return transit.



Allergies


Please check the full ingredients list on the fragrance page to prevent an allergic reaction.


We cannot be held responsible for any allergic reactions as a result of wearing our fragrance.


If you have specific questions, please reach out to us at info@richmess.com.