FAQ

Shipping
Complimentary shipping to the US + Canada on orders $40+.

Orders are typically processed within 1–2 business days. Once your order has shipped, you’ll receive a confirmation email with tracking information.

Returns
We accept returns within 30 days of purchase.

To be eligible for a refund, returned items must be received and inspected. Once your return has been reviewed, we’ll email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original form of payment. Please allow additional processing time for your bank or card issuer to post the refund.

Sale items are final sale and are not eligible for refund.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us and we’ll work with you to resolve it.

Return Shipping
Return shipping costs are the responsibility of the customer and are non-refundable.

Please send approved returns to:

Rich Mess
99 Wall St #4343
New York, NY 10005

For returns valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.

Questions? Contact us at concierge@richmess.com.